MazeBolt Technologies Ltd. ("MazeBolt") collects and processes personal data via the www.mazebolt.com website ("Website").
Personal data means any data relating to you which allows us to identify you, such as your name, contact details, payment details and data about your access to our Website.
In this document, we will explain how we collect, use and protect your personal data. We will also explain what rights you have with regards to your personal data and how you can exercise those rights.
Who we are
MazeBolt (registered number 514975515) whose registered office is at 35 Jabotinsky Street, Ramat Gan, Israel, collects, uses and is responsible for certain personal information about you.
When we do so we are regulated under the Israeli data protection rules and the EU General Data Protection Regulation ("GDPR") and we are responsible as ‘controller’ of that personal information for the purposes of the GDPR.
This Policy only applies to our Website. If you leave our Website via a link or otherwise, you will be subject to the policy of that Website provider. We have no control over that policy or the terms of that Website and you should check their policy before continuing to access the Website.
What personal data we collect
We may collect personal data from you when you access and use our Website.
Specifically, we may collect the following categories of information:
- Name, job title, employer's name, e-mail address, employer's Website address, telephone number, country of residence, passport or other recognized personal ID card numbers and details, credit/debit card or other payment details;
- Information about your use of our Website;
- The communications you exchange with us, or direct to us, via letters, emails, chat service, calls, and social media and marketing communication preferences.
- When you access our Website, we may collect technical information including IP address, and login information, information regarding your visit such as URL data and services you viewed or searched for, operating system and browser type. We may also collect details of your visits to our Website including but not limited to traffic data, location data, weblogs, operating systems, browser usage or other communication data.
- Any additional personal data that you chose to share with us.
Cookies and Website tracking
Cookies are small text files that are transferred to your computer's hard drive through your web browser to enable us to recognize your browser and help us to track visitors to our Website; thus, enabling us to understand better the products and services that will be most suitable to you. Most Web browsers automatically accept cookies, but, if you wish, you can change these browser settings by accepting, rejecting and deleting cookies. The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. If you choose to change these settings, you may find that certain functions and features will not work as intended. The cookies we use do not detect any information stored on your computers.
What do we use your personal data for, why and for how long?
Your data may be used for the following purposes:
- To perform the services you have asked from us;
- Where you have consented to us using your personal data;
- Where it is in our legitimate interests in operating as a global IT security services company (e.g. for administrative purposes);
- Contacting you in the event of need;
- We send you communications about the services you have asked for and any changes to such services. These communications are not made for marketing purposes and cannot be opted-out of;
- Credit or other payment card verification/screening: we use your payment information for accounting, billing and audit purposes and to detect and / or prevent any fraudulent activities;
- To comply with a legal obligations or requirements;
- User Services communications: we use your data to manage our relationship with you as our User and to improve our services and enhance your experience with us;
From time to time we will contact you with marketing information regarding our services.
You will have the choice to opt-in or opt-out. You will also be given the opportunity on every e-communication that we send you to indicate that you no longer wish to receive our direct marketing material.
You have the right to opt-out of receiving marketing communications at any time by contacting us at [email protected];
We will only process your personal data where we have a legal basis to do so. The legal basis will depend on the reasons for our processing and storing your personal data.
We will not retain your data for longer than is necessary to fulfil the purpose it is being processed for. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, the purposes for which we process it and whether we can achieve those purposes through other means.
We must also consider periods for which we might need to retain personal data in order to meet our legal obligations (e.g., in relation to claims) or to deal with complaints, queries and to protect our legal rights in the event of a claim being made.
When we no longer need your personal data, we will securely delete or destroy it. We will also consider if and how we can minimize over time the personal data that we use. If we can anonymize your personal data so that it can no longer be associated with you or identify you, then we may use that information without further notice to you.
International data transfer
MazeBolt operates businesses in multiple jurisdictions, some of which are not located in the European Economic Area (EEA), such as Israel and the USA. Our storage servers are located in Switzerland.
While countries outside the EEA do not always have strong data protection laws, we require all service providers to process your information in a secure manner and in accordance with the GDPR. We utilize standard means under the GDPR to legitimize data transfers outside the EEA.
Sharing your personal data
Your personal data may be shared with third parties that collaborate with MazeBolt in order to provide the services to you.
- Government authorities, law enforcement bodies and regulators for compliance with legal requirements;
- Suppliers and other services providers required to deliver the services you have asked for;
- Trusted service providers we are using to run our business such as cloud service and e-mail marketing service providers, who assist our marketing team with running User surveys and providing targeted marketing campaigns;
- Credit and debit card companies which facilitate your payments to us, and anti-fraud screening, which may need information about your method of payment to process payment or ensure the security of your payment transaction;
- Legal and other professional advisers, law courts and law enforcement bodies in all countries we operate in, in order to enforce our legal rights in relation to our contract with you.
We will not share your personal information with any third parties other than those mentioned above.
You may change your marketing preferences or withdraw consent at any time by emailing [email protected].
Your data protection rights
Under certain circumstances, by law you have the right to:
- Request information about whether we hold personal information about you, and, if so, what that information is and why we are holding/using it.
- Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
- Request rectification of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
- Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
- Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes. You can object to our processing of your data for direct marketing purposes by unsubscribing from our mailing list.
- Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
- Request transfer of your personal information in an electronic and structured form to you or to another party (commonly known as a right to "data portability"). This enables you to take your data from us in an electronically useable format and to be able to transfer your data to another party in an electronically useable format.
- Withdraw consent. In the circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
If you want to exercise any of these rights, you can write to us at [email protected], and let us know the information to which your request relates.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
Security of your personal data
Our information security management system (ISMS) is certified to ISO 27001.
We have what we believe to be appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to know it.
Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
We do not, however, have any control over what happens between your device and the boundary of our information infrastructure. You should be aware of the many information security risks that exist and take appropriate steps to safeguard your own information. We accept no liability in respect of breaches that occur beyond our sphere of control.
GDPR point of contact
We have appointed GDPR points of contact for your convenience:
Primary: [email protected] (Designated GDPR Officer).
Secondary: [email protected] (Escalation point).
How to contact us
This Policy should help you to better understand how we use your personal data, it explains in detail the types of personal data we collect, what we use it for and who we may share it with.
If you have any further questions about this policy or how we handle your personal data, which are not dealt with here, please contact us by writing to [email protected].